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FAQs

PRESS ON NAILS

How do I know the size I need?

You can refer to our Size Guide or take the guess work out of measuring and purchase our Sizing Sample Kit to ensure the perfect fit.

You can also purchase a full set of 20 nails, 2 of each size for an additional cost.

 

How many nails come in each set?

All sets come with 10 nails in the size you select. If a listing has a Full Set option that set comes with 20 nails (two of each size).

 


What comes with my nails?


All nail orders come with a mini nail file, cuticle pusher, buffer, alcohol prep pad, KDS glue, and application and removal instructions.

 

What nail glue do you recommend?

We recommend a professional nail glue such as IBD 5 Second Nail Glue or KDS Nail Glue.

 

How long do the nails stay on?

Wear time depends on how well you prep your natural nails before application, how rough you are on your hands and your choice of adhesive. With nails tabs you can wear them for a few days or even a few hours if you're wearing them for a special occasion. With nail glue, for about 1 to 3 weeks.

 

I'm worried that my nails are going to pop off. Any tips on how I can avoid this?

 Make sure to follow our Nail Prep instructions included with your order. This step is key to long wear. In addition, you can apply a Dehydrator and Primer for better adhesion. This is the same product nail techs use before gel or acrylic application so the product can adhere to your nails.

You can also try using both adhesive tabs and nail glue together. Follow nail prep instructions and apply the nail tabs. Then apply nail glue over the tabs or on the back of the nail. Press and hold the nails in place for a few seconds. This dual adhesive combo allows longer wear time.

 

Are the nails reusable?

Yes. The use of nail tabs will make the nails reusable.

For those that prefer nail glue, I would suggest purchasing an inexpensive electric nail file. It'll gently buff away any built up glue on the back of the nails and give you many more wears.

 

Can you replace a lost nail? 

Yes. Click here to order your replacement nail.

 

What if the nails I purchased don't fit?

Due to the handmade nature of our product we are not held responsible if the wrong size is ordered. We have sizing sample packs available and a size guide to help you can find the perfect fit. 

If the size is off on a nail or two I suggest purchasing our Replacement nail option from our Extra's menu.

 

Are the nails strong?

Yes, our nails are made with at least 6 coats of gel polish. They also have a layer of hard gel which makes the nails hard yet flexible enough to fit comfortably on the nail.

 

Do you offer custom designs?

We do! If you have a concept in mind or would like us to recreate something you saw on the gram, pinterest... anywhere just fill out our contact form so we can chat ideas. 

*We do not recreate work from other press on nail sellers. If you love it, buy it from the original artist. 

**Also, please note that not every idea or design fits our design style. So we may decline if its not something we can see doing. For recreations, we may ask if it’s ok to put a twist on the design to make it more our own. 

 

Can I make changes to a design?

Yes, all sets are made to order and may be customized to your liking. If you prefer a different color, matte or glossy finish, shorter length or small design changes simply make a note in the special requests. For bigger changes that include adding on more or changing crystals please contact us first to approve changes. 

  

GENERAL

How long will it take to ship my order?

*Please note that this turnaround is for creation time/ when we ship your order. Not how long it'll take for delivery. How fast you receive your order once we have shipped it out depends on the shipping fee you pay at checkout. Standard: 5-9 Business Days. Xpresspost 1-3 Business Days. Priority Express: 1-3 Business Days. 

Press On Nails: Our current turn around is about 3-7 days. THIS IS JUST AN ESTIMATE. We do not guarantee that your order will be shipped within this time frame. They may be shipped sooner but can certainly take longer. 

All sets are made to order and worked on, in the order they were received. 

All of our nails are handcrafted solely by Louna Delicieux.

If you need nails right away please take a look at our Ready To Ship items (they ship within 3-5 business days)

 

Sizing Sample Packs: 1-5 Business Days.

 

Ready To Ship: 3-5 Business Days. 

* Please note that if you purchase a made to order set along with a ready to ship item your order will NOT be shipped right away. I suggest to order separately so you can receive your ready to ship nails quicker.

 

We truly appreciate your business and thank you for your patience as we make our way to your order.

 

Do you ship internationally?

Yes. We ship worldwide. 

  

Do you offer Rush Shipping?

We offer a limited of Rush shipping per month. 

  

My package was sent back to you, can you resend it?

Yes of course. Simply contact us to make sure we have received it then pay the Re-Shipping Fee so we can send it back out.

   

Do you accept cancellations, returns or exchanges?

We gladly accept cancellations within 24 hours of purchase.

 

But due to the nature of our product; all sales are final (except in the case of products delivered in defective or damaged state.  If so, email info@lunalab.ca and include an image of the defective or damaged product).

  

**Please read all information listed under the item description before ordering. Be aware of turn around time frame and make sure you size your nails correctly as we are not held responsible if the wrong size is ordered.

 

Also, double check shipping information before checking out.  We are not held responsible for packages lost in transit, delivered packages that are missing or with incorrect address. 

If there’s an apartment number make sure you enter it to avoid a Return To Sender issue. 

 

If you move during your wait to receive your order, please update us with the new address. We are not held responsible for packages delivered to the wrong address. **