Our gift cards are just like cash - they have no transaction fees and never expire.
*Just a heads up: gift cards can't be used in our social media direct messages or at our vendor pop-ups. They can only be redeemed online at lunalab.ca. Gift Cards are yours for keeps, so hold onto them. We can't replace them if they're lost, stolen, destroyed, or used without your permission.
PRESS ON NAILS
How do I know the size I need?
We offer sizing kits to ensure the perfect fit. Please note that sizes may slightly vary depending on what shape you choose. Please make sure to buy individual sizing kits for each shape that you're interested in.
I know which set(s) I want but I don’t know my size.
No worries! Since you know which set(s) you want you can place an order and add the sizing kit(s). For example, you want to purchase “Picasso” but you want to try the shapes “Medium Ballerina” and “Ballerina” first.
You can place your order and select “Custom VIP” as the size. Then add the sizing kits in “Medium Ballerina” and “Ballerina” to your cart and checkout.
What we’ll do is ship you both sizing kits first. Once you measure your nails, learn your sizing, and send it back to us via DM or email, we’ll get started on your order and send it out to you!
Sizing Kit time frame?
Sizing kits are mailed as soon as possible through standard shipping 2-4 business days. Our processing time starts once you've sent us your sizes NOT when you first place your order.
How many nails come in each set?
All LUNA LAB nails come with at least 10 nails. Full sets come with 20 nails (two of each size).
VIP customers benefit from knowing their sizes with the option to get 10 uniquely sized nails, custom fit to their fingernails.
The "24 Nails" collection features luxe press on nails that come with 24-nails in each set!
What comes with my nails?
All orders come with application and removal instructions. Customers have the option to select their prep and adhesive preference.
2. Liquid glue and nail tabs
3. Full prep kit. A mini nail file, cuticle pusher, buffer, alcohol prep pads, liquid nail glue
What nail glue do you recommend?
We recommend a professional nail glue such as IBD 5 Second Nail Glue, KDS Nail Glue, or Nailene Super Glue
How long do the nails stay on?
Wear time depends on how well you prep your natural nails before application, how rough you are on your hands and your choice of adhesive. With nails tabs you can wear them for a few days or even a few hours if you're wearing them for a special occasion. With nail glue, for about 1 to 2 weeks.
I'm worried that my nails are going to pop off. Any tips on how I can avoid this?
Make sure to follow our Nail Prep instructions included with your order. This step is key to long wear. In addition, you can apply a Dehydrator and Primer for better adhesion. This is the same product nail techs use before gel or acrylic application so the product can adhere to your nails.
You can also try using both adhesive tabs and nail glue together. Follow nail prep instructions and apply the nail tabs. Then apply nail glue over the tabs or on the back of the nail. Press and hold the nails in place for a few seconds. This dual adhesive combo allows longer wear time.
Are the nails reusable?
Yes. The use of nail tabs will make the nails reusable.
For those that prefer nail glue, we suggest purchasing an inexpensive electric nail file. It'll gently buff away any built up glue on the back of the nails and give you many more wears.
Can you replace a lost nail?
Yes. Email us at firstname.lastname@example.org
Are the nails strong?
Yes, our nails are made with at least 3 coats of gel polish.
Do you offer custom designs?
We do! If you have a concept in mind or would like us to recreate something you saw on the gram, pinterest... anywhere just fill out our contact form so we can chat ideas.
*We do not recreate work from other press on nail sellers. If you love it, buy it from the original artist.
**Also, please note that not every idea or design fits our design style. So we may decline if its not something we can see doing. For recreations, we may ask if it’s ok to put a twist on the design to make it more our own.
Can I make changes to a design?
Yes, all sets are made to order and may be customized to your liking. If you prefer a different color, matte or glossy finish, shorter length or small design changes simply make a note in the special requests. For bigger changes that include adding on more or changing crystals please contact us first to approve changes.
How long will it take to ship my order?
*Please note that this turnaround is for creation time/ when we ship your order. Not how long it'll take for delivery. How fast you receive your order once we have shipped it out depends on the shipping fee you pay at checkout. Canada-Wide Free Shipping is Standard: 5-9 Business Days. Xpresspost 1-3 Business Days. Priority Express: 1-3 Business Days.
Press On Nails: Our current turn around is about 1-7 days. THIS IS JUST AN ESTIMATE. We do not guarantee that your order will be shipped within this time frame. They may be shipped sooner but can certainly take longer.
All sets are made to order and worked on, in the order they were received.
All of our nails are handcrafted solely by Louna Delicieux.
Sizing Sample Packs: 2-5 Business Days.
We truly appreciate your business and thank you for your patience as we make our way to your order.
Do you ship internationally?
Yes. We ship worldwide.
My package was sent back to you, can you resend it?
Yes of course. Simply contact us to make sure we have received it then pay the Re-Shipping Fee so we can send it back out.
Do you accept cancellations, returns or exchanges?
We gladly accept cancellations within 24 hours of purchase.
But due to the nature of our product; all sales are final (except in the case of products delivered in defective or damaged state. If so, email email@example.com and include an image of the defective or damaged product).
**Please read all information listed under the item description before ordering.
Also, double check shipping information before checking out. We are not held responsible for packages lost in transit, delivered packages that are missing or with incorrect address.
If there’s an apartment number make sure you enter it to avoid a Return To Sender issue.
If you move during your wait to receive your order, please update us with the new address. We are not held responsible for packages delivered to the wrong address. **